Self Drive Wilderness Experience

Terms and Conditions

All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. Arabica Orient Tours

Payments

For all the services contracted, 25 % of the total value should be paid as an advance payment to hold the booking, on confirmed basis & the balance amount must be paid at least 2 weeks prior to arrival in Muscat.
Apart from above in some cases like tours or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance at the time when we send you the confirmation.

Overseas advance payment should be made through Wire Transfer to our bank.

 Cancellation Policy

In the event of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be notified of the same in writing. Cancellation charges will be informed at the time of sending the offer in case of a tailor-made offer or at the time when status is sent of a booking made.
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday’s will be considered on next working day (Monday).

For the X-mas and new year period from 20 Dec to 05 Jan the payment is non-refundable. In case you cancel the trip after commencement, a refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments/museums, Taxes, fuel cost or guide charges – by Govt of Oman or any Ministry, the same would be charged as extra.

Arabica Orient Tours act only in the capacity of agent for the hotels, airlines, transporters, & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general wellbeing.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In the case of such changes, the rates quoted before the modification can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

Arabica Orient Tours cannot be held responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, a breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

Arabica Orient Tours will not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control. Our fleets have a fully comprehensive insurance policy and are based as per the Omani transport and insurance law. All our guest whilst in our vehicles are fully insured as per law in Oman.

You should always have your travel insurance policy before arriving at the destination to protect you from any eventualities that you may come across whilst on tour or even whilst you have leisure time.

Arabica Orient Tours will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.